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These four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond the NDIS transition.

The expected completion time of each module is approx. 30 min

Module 1: Finding your purpose

Content

1. Finding your purpose
2. Going through changes
3. Measuring success
4. The two providers
5. Why the purpose? Or, why people buy
6. What does it mean to know your purpose?
7. When a business doesn’t know its purpose
8. When a business does know its purpose
9. Mission and values
10. A good mission statement
11. Being guided by purpose

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Module 2: Quality and Safeguards

Content

1. Welcome
2. Let’s begin
3. When does the NDIS Commission come into operations
4. Key elements
5. NDIS Practice Standards
6. Proportionate requirements
7. NDIS Code of Conduct
8. National Worker Screening
9. Incident management
10. Behaviour Support
11. NDIS Code of Conduct (Links)
12. Conclusion

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Module 3: Strategy and Transformation

Content

1. Strategy and transformation – welcome
2. The big picture
3. Success in a changing landscape
4. The NDIS Provider Toolkit
5. Provider Toolkit: key documents
6. Using the Provider Toolkit
7. Building your roadmap
8. Using the business process and action guide
9. Putting it all to use
10. Conclusion

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Module 4: The Customer Journey

1. The customer journey
2. The big picture
3. When is a customer satisfied
4. Customer touchpoints
5. Example: An average outcome
6. The customer experience
7. The customer journey
8. Customer journey mapping
9. How to gather feedback
10. Customer first!
11. Correct the customer experience
12. Conclusion

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