Frequently Asked Questions - NDS Membership Renewals

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1. If I received a renewal email, what does it mean?
If you received this email, it means you are either the Main Contact or Administrator for your organisation's NDS membership. These are the authorised contacts to complete the online renewal process.

2. How do I renew my membership?
Renewals are conducted via NDS’s website using an online renewal form. By entering the necessary details, an invoice reflecting the appropriate fee will be generated, which can be either downloaded or paid directly via credit card.

3. Can I request an invoice for my membership renewal?
An invoice will be generated based on the information entered in the online renewal form. We do not provide invoices outside of this system.

4. When is my membership renewal due?
All membership fees must be paid annually and are due 1 July, per the NDS Constitution. Given the late notice of renewals this year, we would appreciate payment by the end of July.

5. Who is authorised to complete the online renewal process?
Only Main Contact and Administrator are authorised to complete the online renewal process.

6. What if I’ve forgotten my login details?
Your login is your email address, the one where the renewal notice was sent. If you do not remember your password, it can be reset on the login page.

7. What should I do if I need to change or check on the Main Contact or Administrator?
Email the NDS Membership Team at submit enquiry/feedback

8. Can the online renewal form be partially completed and saved?
Yes, the form can be partially completed and saved. However, it is user-specific and should be completed in its entirety by one person.

9. What information do I need in order to complete the online renewal form?
The questions you’ll be asked are:

Organisation details (mostly pre-populated)

• Phone
• Website
• Postal address
• Street address
• Approx Total number of FTE staff
• Approx Total number of clients
• Indicate which states/territories you operate in
• Are you registered for the NDIS?

Financial details

• Is your organisation solely disability?
• Organisation’s last reported total income
• Organisation’s last report total income relating to disability/psychosocial disability
• Attach a financial Statement

Declaration

• Accept and agree to NDS’s terms of conditions, including Statement of Principles for Service Providers
• Accept and agree to privacy policy
• Confirm accuracy of information provided and delegation to complete

10. Where can I find the 2024-25 membership fee schedule?
The 2024-25 membership fee schedule is available on the NDS website.

11. Are membership fees GST inclusive?
Yes

12. How are my membership fees calculated?
NDS membership fees are based on annual income/revenue (income prior to expenses being removed). For those organisations whose purpose is not solely disability related, the annual fee will be calculated on any income relating to disability services, clients and families.

Evidence of income is required for all renewals so that we can allocate the correct fee type.

13. What financial year should I use for reporting my income?
Please use your 2022/23 financials for the purpose of reporting your income.

14. How do I pay for my membership renewal?
Payment can be made via debit or credit card through the NDS online renewal portal, cheque or EFT. Payment through the portal or by EFT is preferred.

15. How can I access a receipt for payment?
Receipts are provided upon request. Email the NDS Membership Team at   submit enquiry/feedback

16. What if my organisation is undergoing significant financial hardship?

Special payment options may be available to members facing significant financial hardship. Please provide a written case outlining the financial hardship, your desired result, and financial statements. Email this information to submit enquiry/feedback for review.

17. Who do I contact if I am having technical issues with the online renewal form?
Please email a description of the issue and a screen shot to NDS Membership Team at membership@nds.org.au. They will investigate the issue and make contact.

18. Who should I contact if I need assistance with my renewal?
If you need any assistance with your renewal, please contact the NDS Membership Team at membership@nds.org.au or 02 6283 3205.

19. Where can I view all my membership benefits?
You can view all your membership benefits in the Member Benefits Guide.

20. How can I add other staff to my organisation’s membership?
The Main Contact and Administrator can add staff via the NDS website: Account & Membership > My Membership > Staff > Add Staff.

21. How can I remove staff from my organisation’s membership?
The Main and Administrator contacts remove staff from your membership via Account & Membership > My Membership > Staff.

This removes them from your membership but leaves them on our database. If you want them permanently removed from our database (preferred option), please email their name and email address to submit enquiry/feedback

22. How do I cancel my membership?
If you no longer want to be a member of NDS, please let us know at submit enquiry/feedback. Please include a reason, so we can work on improving our program.

18 June 2024

Membership Team
Phone 02 6283 3205
membership@nds.org.au