Our resources for Continuous Quality Improvement (CQI) provide a framework for disability service providers to understand what works well in their organisation, what needs to be improved and what needs to change to meet the needs of both participants and the organisation. It is an important part of making sure that there are consistent and effective ways of managing service delivery and that the services provided are working well for the people you support.

Quality management and continuous quality improvement can also help providers meet the standards set by the NDIS Commission and monitor ongoing improvements.

Within our extensive suite of risk assessment and management resources, we offer a Quality Management Guide and a helpful animation on Continuous Quality Improvement.

Continuous Quality Improvement animation

This animation breaks down how risk, incident and complaints management can play a big part in your organisation’s continuous quality improvement.

Quality Management Guide

A valuable tool for experienced providers as well as beginners, the Quality Management Guide offers step-by-step guidance and a reference point for evaluating your systems. The guide includes useful checklists and templates.

All resources were developed through the support and funding from the Australian Government.