What you need to know

• Provider Digital Access (PRODA) accounts will be required for unregistered support coordinators and psychosocial recovery coaches to support participants once their NDIS plan is transitioned into the NDIA’s new computer system - PACE.
• In order to prevent delays, unregistered support coordinators and unregistered psychosocial recovery coaches are encouraged to set up their accounts now, in preparation for when their participants transition into PACE

Provider Digital Access (PRODA) accounts will be required for unregistered Support Coordinators and Psychosocial Recovery Coaches to support participants once their NDIS plan is transitioned into the NDIA’s new computer system - PACE.

PACE is the NDIA's new computer system, which is due to be rolled out nationally from the end of October 2023.

To gain access to the ‘my NDIS’ provider portal unregistered support coordinators and unregistered psychosocial recovery coaches are required to create a Provider Digital Access (PRODA) account.

In order to prevent delays, unregistered support coordinators and unregistered psychosocial recovery coaches are encouraged to set up their accounts now, in preparation for when their participants transition into PACE

For further details regarding requirements for support coordination and psychosocial recovery coaches see: NDIS Improvements - Support coordinators and psychosocial recovery coaches.

To create a PRODA account, unregistered support coordinators and recovery coaches can refer to the PRODA step-by-step guide available on the NDIA’s website myplace provider portal and resources

If you need further support from the agency, please email provider.support@ndis.gov.au or call 1800 800 110.

For more resources and answers to Frequently Asked Questions on the PACE roll out please visit the new NDS PACE resource hub: PACE: What you need to know