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Safer Services Toolkit
Key benefits
- The Safer Services Toolkit can support disability providers to:
- Build their internal quality and safeguarding capabilities
- Increase their understanding of safeguarding practices
- Implement changes to their practices and culture
Who is this for?
Disability service provider management and staff. The Safer Services Toolkit provides practical tools and resources to enhance service quality and safeguarding systems and practices.
About these resources and tools
The Safer Services Toolkit was originally developed in 2018 with funding from Lotterywest to complement NDS Zero Tolerance resources and is based on research by NDS WA in partnership with Curtin University that identified stakeholder experiences, perceptions and understandings of safeguarding practices of disability service organisations. In 2024 the Sector Readiness Project with funding from the WA Department of Communities reviewed and updated the toolkit.
Organisational Readiness
Resources to assist organisations to identify their vision for best practice in safeguarding, explore current practices, strengths, gaps, areas for improvement, and actions to follow. Organisations can also identify Quality and Safeguarding Champions and involve them in the development of safer services.
Resources
Safer Services Together Graphic
Safer Services - Review and Action Plan
Supporting the Workforce
Resources to assist organisations to identify their vision for best practice in safeguarding, explore current practices, strengths, gaps, areas for improvement, and actions to follow. Organisations can also identify Quality and Safeguarding Champions and involve them in the development of safer services.
Resources
Key Conversation Restrictive Practice Template
Key Conversation Safeguarding Template
Quality and Safeguarding Champions
Talking about Safer Services Workshop Presentation
Talking about Safer Services - Facilitator Guide
Talking about Safer Services Worksheet
Safer Services - Key Conversation Facilitator's Guide
Safer Services - Key Conversations - Scenario Workbook
Safer Services - Support workers training and development self-assessment tool
Tools and Templates
Tools and templates to assist organisations to increase awareness and reflect on organisational values and consider issues such as abuse, neglect, supported decision making and duty of care. These tools help organisations identify areas for continuous improvement and develop action plans. They also assist organisations to establish processes to support staff to raise concerns, undertake investigations and to appropriately debrief staff after an incident has occurred.
Resources
Building a Culture of Reporting
Debriefing Tool
If you are concerned poster
Policy Checklist
Safer Services - Safeguarding meeting kit
Related resources
- NDS Quality and Safeguards Sector Readiness Project - Resources and Tools
- Risk, Incidents and Complaints Management Resources
- Zero Tolerance
For any enquiries, please contact Sarah Nicoll, Head of Quality and Safeguards, submit enquiry/feedback, 03 8341 4318